EU Withdrawal Request

Right of Withdrawal

EU consumers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.

This right applies only to eligible consumer purchases (B2C) and does not apply to business-to-business (B2B) transactions.

To submit a withdrawal request, please provide:

  • Full name
  • Order number
  • Email address
  • Products concerned
  • Date received

Please send your withdrawal request to:

info@kaiaandcrystals.com

Subject line: Withdrawal Request

We will confirm receipt of your withdrawal request by email without undue delay.